Frequently Asked Questions

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  1. How do I order a monthly kit?

    Kits are posted at 3:00pm EST on the 1st of each month. At that time all kits and add-ons are available for purchase while supplies last. Subscribers are able to order add-ons 3 hours early at 12:00pm EST on the 1st during Presale. 

  2. What is the return policy?

    A complete list of kit contents are included in each item description as well as a photo of each. Content and descriptions for all classes are listed as well. Please review all items carefully before a purchase is made as all sales are final, including orders not yet shipped. All items in your cart are listed for review before purchase. In addition, completed orders are listed on your dashboard. Please review those items, as these terms apply to duplicate items as well.

  3. When will kits be shipped?

    For subscribers, kits will be shipped by the 10th of the month provided the order and payment was received by the 6th. Mid-month orders entered between the 10th and the end of the month will ship within 24 business hours. Additional orders placed after the 1st and before the 6th of the month will be shipped along with monthly kits, between the 6th and the 10th of each month.

  4. What about shipping costs?

    Shipping costs are based on three factors. Those three factors are your location, the level of service you choose and the weight of your order. See the shipping page for your service level options. All shipping costs are available at checkout and will adjust in real time as you add or subtract items from your cart. Again, please see our shipping page for more information

  5. What are the benefits of subscribing to the monthly kits?
    • Free domestic shipping for kit orders and orders created between the 1st and the 5th of the month. Free shipping does not apply to bundled orders if you are a workshop subscriber only. Free shipping on any orders that total $79 or more ($99 for Canadian subscribers) outside of the bundling period*. 
    • 10% off online classes
    • 10% off digital items
    • Special promotions and discounts given periodically
    • *free shipping does not apply to international orders outside of Canada.

  6. How do I become a Rewards customer and what are the benefits?

    A: Rewards customers are simply any customer who purchased 12 consecutive months of kits or customers who have purchased at least $500 in product in the past 12 months. The Studio Calico Rewards Program allows you to earn rewards faster and easier so you can purchase the paper-crafting supplies you need and want. Use the "My Rewards" page to track your progress along the way. Gold Members may switch a subscription to another type at any time during the 5th-25th.  Please note that your rewards status will not be updated to your new subscription until the following month on the 1st on your "My Rewards" page. Learn more about the Rewards program here.

  7. How do I access my classes?

    In order to access your classes you must first activate your account. You can do this by clicking the link in the email you received upon creating your account. If you still have trouble accessing this please contact Customer Service. We are happy to help! You can then access your classes by clicking “My Classrooms” in your account dropdown menu or simply click here. These are “go at your own pace” classes, so they will stay on your My Classrooms page even after the class has finished.

  8. How can I access my digital files?

    In order to access your digital files, you must first activate your account. You can do this by clicking the link in the email you received upon creating your account. If you still have trouble accessing this, please contact Customer Service. Once you have activated your account and logged in you can view these files by clicking your username and selecting my digital files.