Frequently Asked Questions

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  1. What is the return policy?

    A complete list of kit contents are included in each item description as well as a photo of each. Content and descriptions for all classes are listed as well. Please review all items carefully before a purchase is made as all sales are final, including orders not yet shipped. All items in your cart are listed for review before purchase. In addition, completed orders are listed on your dashboard. Please review those items, as these terms apply to duplicate items as well.

  2. When will kits be shipped?

    For subscribers, kits will be shipped by the 10th of the month provided the order and payment was received by the 6th. 

  3. How much is shipping?

    Shipping rates for items from the shop will vary by service type and weight/size of order. Refer to the checkout page for accurate shipping and handling amounts. Orders of $79 or more shipping in the U.S. ($99 or more shipping to Canada) with economy service get FREE shipping. More shipping information can be found here.

  4. How do I access my classes?

    In order to access your classes you must first activate your account. You can do this by clicking the link in the email you received upon creating your account. If you still have trouble accessing this please contact Customer Service. We are happy to help! You can then access your classes by clicking “My Classrooms” in your account dropdown menu or simply click here. These are “go at your own pace” classes, so they will stay on your My Classrooms page even after the class has finished.

  5. How can I access my digital files?

    In order to access your digital files, you must first activate your account. You can do this by clicking the link in the email you received upon creating your account. If you still have trouble accessing this, please contact Customer Service. Once you have activated your account and logged in you can view these files by clicking your username and selecting my digital files. http://www.studiocalico.com/my-digital-files

  6. I haven't received my order. What now?

    Please review your shipping address on your order details to ensure all information is correct. For domestic orders with economy service, we can declare a package as lost or missing once it has been 30 days post shipment date. 

    Please note that it may take longer than usual for your order to arrive. International economy shipping service is experiencing transit and delivery delays due to Covid-19. Both shipping and customs processes are backlogged at this time. Because of this, we are not deeming orders lost in the normal 45 day period. We are asking for more time for these packages to make their way to you before declaring them lost.  If you never receive your package, we will absolutely honor our lost parcel policy. Please visit our shipping page for more shipping information.