Shipping has been a popular topic of discussion over the past few years, and we know that shipping costs and service levels are at the forefront of your mind when deciding to purchase our products. We have worked tirelessly to bring you a new “3-option” shipping policy. This will allow you to determine the speed with which your package is shipped and flexibility of service or carrier. As a side note, Rewards orders will continue to be shipped prior to all other orders. These shipping options do not pertain to the order in which boxes are packed & shipped, simply the speed of the shipping method once it leaves our facility.
This shipping model considers the shipping destination, the weight of your items, and if you are a subscriber placing a bundled order. These factors are used to create a shipping price tailored to your order. Smaller and lighter weight orders will incur less shipping than heavier items. All three shipping charges are calculated and available to see in your cart before checking out. Some orders will incur a very small or potentially no fee to upgrade from Economy so make sure to check before finalizing your order.
Domestic Customers
Domestic customers within the United States will have a choice of three different service levels…Economy, Upgraded and Expedited. However, please note that if you use a PO Box as your shipping address, the only option available to you will be Economy. Only the USPS or UPS Surepost can deliver to PO Boxes.
Economy-This is the least expensive option and slowest service. Your approximate time in transit is typically 7-9 days although it may be sooner depending on the distance to our facility in KY. Your order will ship one of three ways which will be dependent on the weight of your order. The lightest packages will ship UPS Mail Innovations or USPS First Class. Slightly heavier packages will ship by UPS SurePost. The heaviest packages will be shipped using UPS Ground. Your order may arrive by Postal Carrier or UPS depending on the weight of your order. If you are or have been a Studio Calico Subscriber, this is the service level that you are most used to.
*Upgraded-This option is more expensive than the Economy level but guarantees that your package will ship UPS Ground regardless of the weight of your shipment. Your approximate time in transit is 3-5 days.This is a more expensive option but gives you reliable tracking and a delivery date. Additionally, subscribers on bundled orders will receive a discount off of this service for their bundled order shipment.
*Expedited-This premium option is the most expensive but provides you with UPS 2nd Day Air service. No matter where you are in the United States you will receive your order 2 business days after it ships.
Please note shipping timeframes do not include time needed to process and fulfill your order.
Domestic customers will be charged a $1 handling fee for each subscription kit in your order.
We offer free shipping for all orders of $100 or more. Free shipping applies to Economy shipping only. This excludes digital items and items with fixed shipping.
Note on UPS Mail Innovations: If you selected Economy shipping and your package is sent via UPS Mail Innovations, UPS delivers your order to your local post office, and a USPS mail carrier will bring it to your mailbox or address. For questions regarding UPS delivery you may contact UPS Customer Care at 800-500-2224 or 1-800-PICK-UPS (1-800-742-5877) or, as always, you can start a conversation with our customer care team. Please note, sometimes there is a delay between when your order is shipped and when it appears in the UPS tracking system. If you don’t see your order in the tracking system, please wait 1-2 business days and check again. Delivery delays may also occur because of holidays and weekends.
**Special Note for customers with an APO/FPO address: We must send your package through a service that works in conjunction with the USPS. You will not be charged an international handling fee. However, we are only able to offer one set of shipping rates. The shipping service works exactly like the Domestic Economy service described above with the exception that we are unable to ship via UPS Ground. We are able to ship via UPS Mail Innovations or UPS SurePost as these work in conjunction with the USPS.
Canadian Customers
Canadian customers will have 3 options to choose from... Economy, Upgraded and Expedited
IMPORTANT SHIPPING UPDATES
Please note that it may take longer than usual for your order to arrive. International economy shipping service is experiencing delays in transit, customs processes and delivery at this time. Upgraded or Expedited service is recommended if you are shipping to an international address to ensure door-to-door tracking.
Economy-This is the least expensive option and slowest service. Your order will ship one of three ways which will be dependent on the weight of your order. The service levels are UPS Mail Innovations, USPS First Class International and UPS ground.The lightest packages will ship UPS Mail Innovations or USPS First Class. The heaviest packages will be shipped using UPS Ground. Your order may arrive by Postal Carrier or UPS depending on the weight of your order. If you are or have been a Canadian Studio Calico Subscriber, this is the service level that you are most used to.
*Upgraded-This option is more expensive than the Economy level but guarantees that your package will ship UPS Ground regardless of the weight of your shipment. This is a more expensive option but gives you reliable tracking and a delivery date.
*Expedited-This premium option is the most expensive but provides you with UPS Worldwide Expedited service. No matter where you are in Canada you will receive your package within 2 business days.
Please note shipping timeframes do not include time needed to process and fulfill your order.
Canadian customers will be charged a $4 handling fee for each subscription kit in your order but will no longer be charged a 3.9% handling fee which was formerly charged on the selling price of your order.
Canadian customers are eligible for free shipping on all orders of $150 or more. Free shipping applies to Economy shipping only. This excludes digital items and items with fixed shipping.
Note on UPS Mail Innovations: If you selected Economy shipping and your package is sent via UPS Mail Innovations, UPS delivers your order to your local post office, and a USPS mail carrier will bring it to your mailbox or address. For questions regarding UPS delivery you may contact UPS Customer Care at 800-500-2224 or 1-800-PICK-UPS (1-800-742-5877) or, as always, you can start a conversation with our customer care team. Please note, sometimes there is a delay between when your order is shipped and when it appears in the UPS tracking system. If you don’t see your order in the tracking system, please wait 1-2 business days and check again. Delivery delays may also occur because of holidays and weekends.
International Customers
International Customers will have 3 options to choose from... Economy, Upgraded and Expedited
IMPORTANT SHIPPING UPDATES
Please note that it may take longer than usual for your order to arrive. International economy shipping service is experiencing delays in transit, customs processes and delivery at this time. Upgraded or Expedited service is recommended if you are shipping to an international address to ensure door-to-door tracking.
Economy-This is the least expensive option and slowest service. This service is primarily UPS Mail Innovations. However, at some weights it becomes more economical to send your package UPS Worldwide Expedited. You will not being charged more if your package happens to go UPS WWE and you have chosen the Economy option. It just happens that this is the most economical way to send your package.
* Upgraded-This option is more expensive than Economy level. This service is primarily USPS First Class Package International Service. We recognize that each country's postal system is unique and some of our customers prefer their postal system. However, as is mentioned above, at some weights it becomes more economical to send your package UPS Worldwide Expedited. You are not being charged more if your package happens is sent via UPS WWE and chose the Upgraded option. It just happens that this is the most economical way to send your package.
* Expedited- This premium option is the most expensive but provides you with guaranteed UPS Worldwide Express service. Delivery and transit times will vary depending on location. UPS states the following transit times on their website:
-Mexico = 2-3 Business Days
-Europe = 3-4 Business Days
-Australia, Asia and Latin America = 4-6 Business Days
Please note shipping timeframes do not include time needed to process and fulfill your order.
International customers are not eligible for free shipping. International customers will be charged a $4 handling fee for each subscription kit in your order but will no longer be charged the 3.9% handling fee which was formerly charged on the selling price of your order.
Note on UPS Mail Innovations: If you selected Economy shipping, UPS delivers your order to your local post office, and a USPS mail carrier will bring it to your mailbox or address. For questions regarding UPS delivery you may contact UPS Customer Care at 800-500-2224 or 1-800-PICK-UPS (1-800-742-5877) or, as always, you can start a conversation with our customer care team. As a heads up, sometimes there is a delay between when your order is shipped and when it appears in the UPS tracking system. If you don’t see your order in the tracking system, please wait 1-2 business days and check again. Delivery delays may also occur because of holidays and weekends.
Please visit our FAQ section about shipping for more information.